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Filing a Complaint Against a TABC-Approved Seller Server Training School

If you wish to file a complaint about possible violations of the TABC Administrative Rules or Laws on TABC-approved seller server training school you may do so by filling out a TABC Complaint Form and providing it to our agency.

You can use this complaint form to report:

  • A TABC-approved seller server training school that is:
    • Not issuing certificates on the same day the course was completed – if all course requirements were met;
    • Training the course incorrectly or providing incorrect information;
    • Allowing students to not meet the minimum standards for course requirements of 120 minutes;
    • Issuing certificates to students that did not meet minimum standards.
  • Not securing personal information in a safe and secure manner;
  • Allowing students to consume alcohol during the course;
  • Promoting or advertising other services during the course of instructions;
  • Submitting information incorrectly to TABC;
  • Any other illegal activity.

Where do I send my complaint?

Can I make an anonymous complaint?

If you file a complaint, you may remain anonymous. If you wish to remain anonymous, do not provide any identifying information other than your personal e-mail address. However, having your name, phone number and address would permit TABC investigators to contact you if they have questions concerning the information you provided and would also make it possible for TABC to report the outcome of the investigation to you.

Please be aware that anonymous complaints may be difficult to investigate and many are closed because insufficient information is provided.

Is my personal information confidential?

TABC does not routinely publicize the name of a person who has filed a complaint. However, any information provided to TABC is subject to the Public Information Act and will be disclosed to the public upon request, as required by law.

Only personal e-mail addresses are considered confidential under law. Personal e-mail addresses will not be released to the public, although any other information within the e-mail may be disclosed.

If you wish to remain anonymous, do not provide any identifying information other than your personal e-mail address.

What happens once my complaint is received?

All TABC personnel will accept complaints in person, via telephone, e-mail, mail, fax, internet or other method of communication. After the complaint is provided to TABC, whenever possible, you will be notified acknowledging that your complaint has been received using the contact information that you provided.

The supervisor will review the complaint and determine whether there is sufficient information to warrant investigation by the TABC or another agency. This includes reviewing the complaint to verify that the statement indicates a potential violation of law or rules.

If there is not sufficient information to investigate the complaint, the supervisor will close the complaint record and will note in the comments section the reason for closing the complaint without investigation.

If the supervisor determines that another agency is better suited for the investigation, the supervisor will refer the information to that agency and note the referral. The supervisor will then close the complaint.

If you have asked to be notified of the outcome of the investigation, you will be notified when the investigation has been completed and/or the complaint record is closed, using the contact information that you provided.

How do I make a complaint about a TABC employee?

Members of the public may make complaints about TABC employee misconduct to the TABC Office of Professional Responsibility (Internal Affairs Division). For more details and contact information, visit the OPR (Internal Affairs) web page.