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Field Operations is the agency's largest and most visible division. Staff in field operations performs both enforcement and auditing functions involving criminal, regulatory and administrative enforcement of the state's alcoholic beverage laws. The chief of field operations oversees two assistant chiefs and a director.
The Chief of Enforcement oversees enforcement activities across the state in five districts. Certified peace officers, known as TABC agents, inspect premises licensed by the agency and investigate alleged violations of the Alcoholic Beverage Code and other state laws.
The Chief of Audit and Investigations oversees the Audit & Investigations Division, Financial Crimes Unit, Special Investigations Unit, and the Marketing Investigations Unit. Auditors in the Audit Division conduct tax, financial, and investigative audits; conduct open compliance inspections of licensed locations; conduct new location inspections and applicant interviews during the initial phases of the licensing process; and often assist agents with various types of investigations. Auditors also monitor and regulate cash credit law and deal with marketing practices issues related to large festival events.
Both enforcement agents and compliance auditors provide training to permit holders and their employees, upon request as well as in response to violations by the permittee. In addition, presentations are delivered to students, ranging from middle schools to university settings. Finally, they provide presentations to civic organizations and other law enforcement agencies in an attempt to promote a better understanding of the law and the roles and responsibilities of the agency.
The Financial Crimes Unit focuses on prevention, investigation and detection of financial related crimes. Investigations include money laundering, prohibited tier relationships, tax fraud, business and corporate fraud, and other organized financial crimes activity committed by persons/entities having a license or permit issued by the Commission.
The Special Investigations Unit identifies and investigates habitual patterns of at-risk behavior of persons/entities having a license or permit issued by the Commission through covert operations. The unit exercises administrative and criminal powers to suppress or dismantle organized criminal activity relating to the functions of the Commission. The unit conducts both administrative and criminal investigations.
The Marketing Investigative Unit investigates complaints related to prohibited relationships within the three tier system of the alcoholic beverage industry. Investigations are complex in nature, are most often timely to complete, and usually involve all three tiers of the alcoholic beverage industry. The unit is charged with enforcing the Tied House provisions of the code.
The Ports of Entry Division is comprised of more than 100 taxpayer compliance officers. The division is responsible for ensuring compliance with personal importation laws and the collection of taxes and fees on alcoholic beverages and cigarettes brought into Texas from Mexico. Cigarette taxes are collected on behalf of the Office of the Comptroller of Public Accounts. Agency personnel are stationed at all major bridges along the Texas-Mexico border. In 2014, the division began collecting taxes from passengers of cruise ships at the Galveston and Houston seaports.
The Office is responsible for internal and external communication functions of the agency, including strategic planning, media relations, and serving as a liaison to the Texas Legislature, state agencies and local governments. The Office responds to legislative and agency requests, tracks legislation, monitors relevant legislative hearings, provides informational briefings to legislators and staff, and oversees the agency's reporting requirements to the Legislature and governor. In addition to serving as the lead spokesperson for the agency, a designated Public Information Officer also manages communications campaigns, handles inquiries from the public and alcoholic beverage industry, and coordinates events hosted by or involving TABC.
The tax division is charged with the oversight of the taxing authority of the agency. Personnel receive, process and audit monthly excise tax reports to ensure taxes have been paid and that other reporting requirements are in adherence with the Alcoholic Beverage Code. The division also oversees the testing and labeling of alcoholic beverage products in Texas and is responsible for oversight of the promotion of alcoholic beverage products in Texas.
The education and prevention staff oversee agency programs involving educating the public, retailers and their employees of the laws associated with consuming alcoholic beverages. They lead the agency's efforts to prevent illegal underage drinking, illegally making alcohol available to minors, as well as driving while intoxicated. The staff work with different statewide and local agencies, community coalitions and other groups to share information as well as participate in various programs to prevent underage drinking.
The licensing division investigates and processes applications for all phases of the alcoholic beverage industry, including the manufacture, sale, purchase, transportation, storage, and distribution of alcoholic beverages. The division must ensure that each applicant qualifies to hold such license/permit and adheres to all applicable regulatory requirements. Approximately 57,000 licenses and permits are issued each year by division personnel.
The office of professional responsibility (internal affairs) oversees or conducts all internal investigations concerning the conduct of agency employees.
The innovation & technology division is responsible for developing and maintaining the core technology applications for the agency, which includes licensing, enforcement, audit & investigations, legal, and business services. Additionally, the division establishes and supports the technology infrastructure that facilitates agency operations, and is charged with researching and analyzing how to apply new technologies to solve business problems.
The business services division is responsible for all fiscal operations of the agency, including revenue processing, accounts payable, payroll, time and leave accounting, maintenance of the general ledger, research and planning, as well as preparation and oversight of the agency's legislative appropriations request, annual financial report, and performance reports. The general services section of business services is responsible for staff support functions of purchasing, historically underutilized business (HUB) program coordination, records retention coordination, real and personal property management, facilities leasing, and mail center operations.
The human resources division manages employment-related activities, including recruitment, selection, benefits and compensation, employee relations, classification, risk management, and implementation of the agency's equal employment opportunity program.
The agency's legal services and general counsel division prepares, processes, and prosecutes administrative cases dealing with violations of the Alcoholic Beverage Code. This division also reviews and prosecutes application protests by the commission, local authorities, and citizens to the issuance of licenses and permits. When violations by permittees and licensees throughout the state are alleged, a hearing is held by the State Office of Administrative Hearings. Outcomes of such hearings include recommendations to cancel, suspend, grant, or deny a license or permit.
The Training Division is responsible for enhancing the professionalism within the agency by providing ongoing training and education to all employees. All employees are encouraged to participate in a wide variety of courses ranging from customer service training to legislatively mandated law enforcement classes. The Training Division is committed to excellence while instilling these values throughout the agency.